Technical Support

Expert technical support whenever you need it. Our team is always ready to help you resolve issues, answer questions, and keep your website running smoothly.

Support Features

Comprehensive support to keep your website running smoothly.

Question Answering

Get answers to all your website-related questions from our expert team.

Consultation

We ask clarifying questions to ensure you get the best possible answer.

Multiple Channels

Contact us via email or our support portal for convenient communication.

Follow-up Support

Get follow-up responses on the same question in the same thread.

Key Benefits

Peace of mind knowing help is available
Save time by getting expert answers
Avoid costly mistakes
Learn how to use your website effectively
Flexible pricing options
No complex technical knowledge required

Our Process

Simple, straightforward support process to get you the help you need.

01

Contact

Reach us via email or support portal with your question

02

Consultation

We ask clarifying questions if needed to understand your issue

03

Answer

We provide a comprehensive answer to resolve your question

Pricing Options

Choose between a monthly plan or pay-as-you-go pricing.

Best Value

Monthly Plan

Perfect for regular support needs

€7/month
  • Up to 40 answers per month
  • 1 follow-up included per answer
  • Email and portal support
  • Expert consultation

An answer is a reply to a question. A follow-up is a reply in the same thread about the same question. Additional follow-ups count as new answers.

Pay As You Go

Only pay when you need help

€0.50/answer
  • €0.50 per answer
  • €0.20 per follow-up
  • No monthly commitment
  • Email and portal support
  • Expert consultation

Perfect for occasional questions. Pay only for what you use.

Important Notes

  • • Monthly plan includes up to 40 answers per month at €7/month
  • • Pay-as-you-go option: €0.50 per answer, €0.20 per follow-up
  • • An answer is a reply to a question. A follow-up is a reply in the same thread
  • • Unused monthly answers do not roll over to next month
  • • Can cancel monthly plan anytime with 30 days notice

Frequently Asked Questions

Common questions about our support services.

How do I contact support?

You can reach us via email or through our support portal.

What issues does support cover?

Our support covers all technical issues, bugs, performance problems, security concerns, and general questions about your website. We also provide guidance on using features and making updates.

Is there a limit on support requests?

The monthly plan includes up to 40 answers per month. Each answer includes 1 follow-up. Additional follow-ups count as new answers. With pay-as-you-go, there are no limits - you pay per answer (€0.50) and per follow-up (€0.20).

Need Help Right Now?

Our support team is ready to assist you. Get in touch and we'll respond quickly.